Regulatory Information Security Compliance (R.I.S.C.) Associates

...assess, educate, advise

WHO WE ARE

SERVICES

ENTERPRISE PROGRAM MGR

OVERVIEW

DASHBOARD

PROGRAM MANAGER

FINDINGS MANAGER

AUDIT MANAGER

RISK MANAGER

FILING MANAGER

REVIEW MANAGER

EXAM MANAGER

TEST MANAGER

REPORTS

VENDOR COMPLIANCE MGR

COMPLAINT MANAGER

OTHER SOLUTIONS

LeaseTRAK

LEGISLATION MANAGER

CONTACT US

 

Enterprise Complaint Manager (eCM)™ is an essential tool for any institution’s Compliance, Risk and Customer Service programs. Ideal for both UDAAP-related issues as well as every-day frontline issues, eCM automates and manages the complaint lifecycle by identifing recurring issues so that you can protect the institution, the consumer and improve customer service.  Click Here For More Information.


FOR COMPLIANCE & RISK
 
Document, track, manage, analyze and report on complaints in order to identify patterns indicating deeper issues possibly pertaining to disclosures, fees, advertising, pre-sale/post-sale telemarketing scripts or other activities that might have potentially violated UDAAP regulations.

 
FOR CUSTOMER SERVICE

eCM is the ideal solution for frontline staff at the branch or in the Call Center. Issues can easily be documented, managed, tracked and resolved or escalated if necessary. Follow-up activities can be created, assigned and tracked, and any electronic file can be attached to the complaint record.

Complaint Capture
Create Findings and Remediation Items
Reporting Identifies Patterns
Counter
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