Enterprise Complaint Manager (eCM)™is an essential tool for any institution’s Compliance, Risk and Customer Service programs. Ideal for both UDAAP-related issues as well as every-day frontline issues, eCM automates and manages the complaint lifecycle by identifing recurring issues so that you can protect the institution, the consumer and improve customer service. Click Here For More Information.
FOR COMPLIANCE & RISK
Document, track, manage, analyze and report on complaints in order to identify patterns indicating deeper issues possibly pertaining to disclosures, fees, advertising, pre-sale/post-sale telemarketing scripts or other activities that might have potentially violated UDAAP regulations.
FOR CUSTOMER SERVICE
eCM is the ideal solution for frontline staff at the branch or in the Call Center. Issues can easily be documented, managed, tracked and resolved or escalated if necessary. Follow-up activities can be created, assigned and tracked, and any electronic file can be attached to the complaint record.
